Foreign Workers Performance on the Service in Singapore Free Essay Example, 1750 words

Personnel data is another way to measure worker s performance which includes using the personnel information from their files. The main personnel index that is used by many organizations is checking on the absenteeism of an individual and most organizations prefer employees working for eight hours in a day. Hui and Hashmi (2004, 76-8) defined absenteeism in many ways such as the average length of absence. However, this measure is not that reliable as it gives little information. The third way of measuring work performance is supervising individuals when they are performing their duties and then judging their work performance by either comparing workers or comparing with a set standard. There are researches that have been done focusing on good job performance and there are two factors of job performance construct. One is the behaviours necessary in an organization so that it may function smoothly. These behaviours include cooperation and communication skills. The other factor is the performance on certain tasks undertaken by individuals and the tasks are related to the individual's work (Kuo, Chen, 2007, 165). Service QualityThe word servqual means measuring quality in services provided by workers. We will write a custom essay sample on Foreign Workers Performance on the Service in Singapore or any topic specifically for you Only $17.96 $11.86/page The second gap is between the management of the firm perceives and service quality (Huff, 1999, 231). This is when the management perceives exactly what the consumer wants but fails to set a certain performance standard.